The BSA Officer is responsible for coordinating, monitoring, and completing day-to-day BSA/AML compliance and should be fully knowledgeable of the BSA and all related laws and regulations. The BSA Officer should also understand the Bank’s products, services, customers, entities, and geographic locations, the potential money laundering and terrorist financing risks associated with those activities, and the controls provided by each component of the BSA compliance program to mitigate the identified risks. This person manages all aspects of the BSA/AML compliance program. Additionally, the BSA Officer will oversee OFAC compliance, ensuring each business line maintains compliance with applicable laws, regulations, and policies.

Responsibilities

• Responsible for administering, maintaining, coordinating and monitoring the Bank’s day-to-day compliance with BSA/AML/OFAC and related laws, regulations, policies, programs, initiatives, rules and reporting requirements.
• Review each BSA program component for value, efficiency, and effectiveness, proposing modifications to senior management as needed for improved efficiency or value, emerging risks, or updates to laws, regulations, and/or agency guidance.
• Maintain and update the BSA Program and OFAC policy, including preparing and submitting revisions for the Board of Directors approval. 
• Administer, manage, and enhance BSA/AML/OFAC monitoring systems, ensuring effective parameter settings to identify suspicious activity across system reports, automated monitoring tools, and below the line testing. 
• Maintain change management documentation for updates to the BSA program, OFAC screening, and/or monitoring system parameters.
• Maintain thorough investigations in the monitoring system with appropriate case management and detailed documentation.
• Ensure the timely, accurate, and compliant execution of all regulatory reporting obligations, including SAR and CTR filings with FinCEN and the effective administration of FinCEN 314(a) and 314(b) requirements.
• Maintain an effective CDD/EDD risk rating and monitoring framework, incorporating initial and ongoing assessments to effectively identity and monitor higher risk customers.
• Complete appropriate high risk customer reviews with documented analysis and recommendations.
• Assist in reviewing CIP documentation for compliance with program requirements.
• Assist Risk Department in updating BSA/AML/OFAC risk assessments as appropriate considering all applicable products, services, customers, and geographies.
• Provide training and information to Board of Directors, including developments within the industry and/or changes to laws and regulations pertaining to the BSA Program.
• Lead, coach, and oversee BSA staff, including assigning work, monitoring performance, providing feedback, and supporting professional development to ensure operational effectiveness and team goals are achieved. 
• Facilitate regulatory examinations, internal audits, and external audits.
• Assist with job specific BSA Program training for Bank staff.
• Other duties as assigned.

Qualifications

• Bachelor’s degree in business administration, finance, or related field or equivalent BSA/AML experience. CAMS or CAFP Certification preferred 
• Minimum of 5 years’ experience of BSA/AML at a financial institution or equivalent 
• Specific knowledge required: 
  • Strong written and verbal communication skills 
  • Strong understanding of AML monitoring software technology.
  • Extensive knowledge of the Bank Secrecy Act, USA PATRIOT Act, Money Laundering Control Act and Office of Foreign Asset Control regulations, as well as key banking regulations, enforcement policies, and risk assessment and analysis.
  • Strong knowledge of bank risk management.
  • Strong knowledge of bank operations.
  • Experience in complying with all applicable banking laws and regulations.
  • Strong presentation skills for executive teams and regulators.
  • Ability to explain complex regulatory concepts in understandable terms.
  • Professional credibility with executive leadership and regulators.

Preferred Skills & Attributes

• Analytical and Critical thinking.
• Ability to work with all levels of management.
• Ability to multi-task, prioritize, and work efficiently.
• Handle confidential information appropriately.
• Strong leadership and team development skills.
• Strong attention to detail and documentation accuracy.
• Excellent written and verbal communication skills.
• Collaborative and approachable.
• Proactive and self-motivated.

Certificates, Licenses, Registrations:

• CAMS or CAFP Certification preferred

Location: North Dallas on Preston Road at 635/LBJ Frwy

About NDBT:

We have a great team of friendly, talented, and inspiring people at NDBT. We take pride in offering opportunities for employees to grow and follow their passions, while providing a great work-life balance as well as job stability. Founded in 1961, NDBT has a long-standing reputation in the community and strives to provide excellent customer service to our customers and communities. NDBT leadership and employees foster and contribute to our environment of mutual respect, accountability, creativity, and teamwork; and at all times to act with integrity, dignity, honor, and fairness. If this sounds like something you would like to be a part of – consider applying today. 

North Dallas Bank and Trust is an Equal opportunity employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

A Relationship Banker is responsible for leading and delivering an outstanding experience to customers. This position must acquire, manage and retain meaningful relationships with our customers, using financial knowledge to offer thoughtful solutions to help address financial needs. Relationship Bankers perform related duties as required to achieve Banking Center goals.

Responsibilities

• Primary role to open new accounts, certificates of deposit, taking non-real estate consumer loan applications, and all other ancillary products offered by the Bank; answer customer questions, provide account opening information and ensure proper paperwork is completed and entered on the computer system.
• Develop and maintain close relationships with the customer base of the Banking Center and thorough knowledge of account ownership, active participation in lobby leadership, greeting customers by name, and adherence to customer service standards as outlined by NDBT
• Manage assigned customer portfolio and proactively meet with customers - in person and over the phone - to build lasting relationships, discover financial needs and tailor product and service recommendations. The appointments would primarily be held in the Banking Center.
• Maintain a working knowledge of and utilize a consultative approach with every customer interaction.  
• Deliver customized banking solutions and recommendations based on customer need.  
• Improve digital adoption of customers by setting up self-service options to access their accounts 24 hours a day/7 days a week.  
• Uncover opportunities with customers and partner with Specialists (Wealth, Treasury, Mortgage, and Commercial) to connect customers to experts who can help them with specialized financial needs.  
• Process non-real estate consumer loan applications and close non-real estate loans according to established procedures.  
• Maintain a well-developed working knowledge of the complete line of Bank products and services offered, take responsibility to keep up to date and request assistance for further development needs.  
• Provide a customer experience, as defined by NDBT, that is consistent across all customer touch points with intentional focus on customer satisfaction, loyalty and retention that provides a differentiated experience from other financial institutions in the marketplace.
• Respond to all customer inquiries and service requests, providing prompt and accurate resolution of problems/issues in a timely manner, generally within 24 hours, refer complex issues to the Banking Center Manager.  
• Initiate and maintain customer contact through a variety of methods, including but not limited to, customer interaction on the teller line and account area, phone prospecting, outbound calls to customers, appointments could be conducted inside or outside the bank, and attending community events as needed.  
• Participate in morning huddles, sales meetings and monthly staff meetings.  
• Adhere to policies, procedures, regulatory banking requirements, and state and federal laws.
• Meet or exceed sales and cross sell goals for loans, deposits, and fee income, as set by management.
• Promote and model professional communication and demeanor.  
• Demonstrate strong initiative in role.  

Qualifications

• 40 hours per week - Must be able to work during banking hours, which are 8:00 AM until 5:00 PM Monday through Friday, and some Saturdays from 8:00 AM until 12:00 PM (noon).
• Bachelor’s degree preferred; or two to four years related experience and/or training with two years retail banking sales experience or two years financial services experience; or two years in a relationship sales role; or an equivalent combination of education and experience.
• Demonstrated ability to learn products, services and procedures quickly and accurately.
• Excellent communication skills – in person and over the phone – with proven ability to tailor features and benefits of products/services to customers with differing needs.
• Comfortable educating others on technology.
• Professional, thorough and organized with strong follow-up skills.
• Performs well in a team environment and proactively collaborates with others to serve customers.
• Ability to understand and follow policies, procedures and regulatory requirements.
• Projects a professional image in dress, manor and communication. 

Location: Frisco, TX - Fields & Legacy (near 380)

About NDBT:

We have a great team of friendly, talented, and inspiring people at NDBT. We take pride in offering opportunities for employees to grow and follow their passions, while providing a great work-life balance as well as job stability. Founded in 1961, NDBT has a long-standing reputation in the community and strives to provide excellent customer service to our customers and communities. NDBT leadership and employees foster and contribute to our environment of mutual respect, accountability, creativity, and teamwork; and at all times to act with integrity, dignity, honor, and fairness. If this sounds like something you would like to be a part of – consider applying today. 

North Dallas Bank and Trust is an Equal opportunity employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

A Universal Banker is responsible for providing Teller-based transactions and handling maintenance and service requests for consumer and business products/services for new and existing customers, while delivering an exceptional customer experience. Universal Bankers process deposits, transfers, withdrawals and other transactions in accordance with established policies and procedures. They are also responsible for the security of assigned cash, which must be maintained and balanced within established guidelines. They are responsible for referring customers to other lines of business, such as Treasury Services, Wealth Management, Trust, Mortgage and Commercial Banking, as appropriate with a secondary role to open new consumer and business accounts for customers. A Universal Banker must maintain and acquire knowledge of complete line of products and services offered at the Bank and perform related duties as required to achieve Center goals.

Responsibilities

• Must have the ability to actively and quickly determine client needs and execute general service duties including but not limited to:
• Primary role to perform maintenance and service duties for customers: greet customers/prospects in the lobby, on the Teller line or on the phone. Research customer inquiries, orders checks and/or debit cards, return phone calls, accept and forward wires and other customer originated service needs with the intent of enhancing customer retention and exploring additional sale opportunities.
• Use needs-based assessment tools to analyze and determine customer needs. Recommend and offer appropriate solutions (consumer and business) both in-person and on the telephone. Use the conversation model to uncover customer needs using open-ended questions.
• Secondary resource in the Center for new accounts, accurately opens, closes and maintains customer’s accounts according to established policies and procedures. Ensure that new accounts are properly boarded and cross-sell opportunities identified and pursued.
• Actively participate in morning huddles, sales meetings and monthly staff meetings.
• Assist and educate customers on the use of self-service and remote channels.
• Demonstrate ownership of any customer problem or request, follow-up to ensure effective resolution and customer satisfaction.
• Demonstrate strong initiative in role.
• Maintain a working knowledge of the complete line of products and services offered; take responsibility to keep up-to-date.
• Research and answer customer inquiries and requests regarding accounts, products, rates and services.
• Service business customers as needed and maintain follow-up with customers.
• Refer commercial opportunities as identified during profiling.
• Provide ongoing relationship servicing with current customers to maintain goodwill and gain additional business.
• Lead and support a customer-focused culture.
• Deliver on the customer experience for all segments to ensure excellent service – every customer, every time.
• Process Teller transactions within established policies and procedures to ensure operational excellence.
• Support the day-to-day operations of the Banking Center, as assigned, including: cash vault balancing, reporting, tracking and servicing the ATM and night drop. Balances cash daily to maintain accurate records.
• Meet or exceed sales and cross-sell goals for loans, deposits and fee income, as set by Management.
• Adhere to policies, procedures, regulatory banking requirements and state and federal laws.
• Ability to promote and model professional communication and demeanor.
• Ability to work Branch hours, including weekends and some evenings.

Qualifications

• 40 hours per week - Must be able to work during banking hours, which are 8:00 AM until 5:00 PM Monday through Friday, and some Saturdays from 8:00 AM until 12:00 PM (noon).
• Minimum 2 years customer service experience as well as cash handling experience.
• Minimum 2 years teller/banker experience within a regulated financial institution or retail banking required.
• Strong listening skills, excellent customer service skills, comfortable asking questions and identifying needs to expand the customer relationship.
• Ability to work effectively in a multi-task, high-volume environment.
• Attentive to details and able to identify high-risk situations.
• Positive and helpful attitude towards customers (internal and external).
• Ability to understand how to present features and benefits of products and services to customers with differing needs.
• Projects a professional image in dress, manor and communication.

Location: Frisco, TX - Fields & Legacy (near 380)

About NDBT:

We have a great team of friendly, talented, and inspiring people at NDBT. We take pride in offering opportunities for employees to grow and follow their passions, while providing a great work-life balance as well as job stability. Founded in 1961, NDBT has a long-standing reputation in the community and strives to provide excellent customer service to our customers and communities. NDBT leadership and employees foster and contribute to our environment of mutual respect, accountability, creativity, and teamwork; and at all times to act with integrity, dignity, honor, and fairness. If this sounds like something you would like to be a part of – consider applying today. 

North Dallas Bank and Trust is an Equal opportunity employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

A Universal Banker is responsible for providing Teller-based transactions and handling maintenance and service requests for consumer and business products/services for new and existing customers, while delivering an exceptional customer experience. Universal Bankers process deposits, transfers, withdrawals and other transactions in accordance with established policies and procedures. They are also responsible for the security of assigned cash, which must be maintained and balanced within established guidelines. They are responsible for referring customers to other lines of business, such as Treasury Services, Wealth Management, Trust, Mortgage and Commercial Banking, as appropriate with a secondary role to open new consumer and business accounts for customers. A Universal Banker must maintain and acquire knowledge of complete line of products and services offered at the Bank and perform related duties as required to achieve Center goals.

Responsibilities

• Must have the ability to actively and quickly determine client needs and execute general service duties including but not limited to:
• Primary role to perform maintenance and service duties for customers: greet customers/prospects in the lobby, on the Teller line or on the phone. Research customer inquiries, orders checks and/or debit cards, return phone calls, accept and forward wires and other customer originated service needs with the intent of enhancing customer retention and exploring additional sale opportunities.
• Use needs-based assessment tools to analyze and determine customer needs. Recommend and offer appropriate solutions (consumer and business) both in-person and on the telephone. Use the conversation model to uncover customer needs using open-ended questions.
• Secondary resource in the Center for new accounts, accurately opens, closes and maintains customer’s accounts according to established policies and procedures. Ensure that new accounts are properly boarded and cross-sell opportunities identified and pursued.
• Actively participate in morning huddles, sales meetings and monthly staff meetings.
• Assist and educate customers on the use of self-service and remote channels.
• Demonstrate ownership of any customer problem or request, follow-up to ensure effective resolution and customer satisfaction.
• Demonstrate strong initiative in role.
• Maintain a working knowledge of the complete line of products and services offered; take responsibility to keep up-to-date.
• Research and answer customer inquiries and requests regarding accounts, products, rates and services.
• Service business customers as needed and maintain follow-up with customers.
• Refer commercial opportunities as identified during profiling.
• Provide ongoing relationship servicing with current customers to maintain goodwill and gain additional business.
• Lead and support a customer-focused culture.
• Deliver on the customer experience for all segments to ensure excellent service – every customer, every time.
• Process Teller transactions within established policies and procedures to ensure operational excellence.
• Support the day-to-day operations of the Banking Center, as assigned, including: cash vault balancing, reporting, tracking and servicing the ATM and night drop. Balances cash daily to maintain accurate records.
• Meet or exceed sales and cross-sell goals for loans, deposits and fee income, as set by Management.
• Adhere to policies, procedures, regulatory banking requirements and state and federal laws.
• Ability to promote and model professional communication and demeanor.
• Ability to work Branch hours, including weekends and some evenings.

Qualifications

• 40 hours per week - Must be able to work during banking hours, which are 8:00 AM until 5:00 PM Monday through Friday, and some Saturdays from 8:00 AM until 12:00 PM (noon).
• Minimum 2 years customer service experience as well as cash handling experience.
• Minimum 2 years teller/banker experience within a regulated financial institution or retail banking required.
• Strong listening skills, excellent customer service skills, comfortable asking questions and identifying needs to expand the customer relationship.
• Ability to work effectively in a multi-task, high-volume environment.
• Attentive to details and able to identify high-risk situations.
• Positive and helpful attitude towards customers (internal and external).
• Ability to understand how to present features and benefits of products and services to customers with differing needs.
• Projects a professional image in dress, manor and communication.

Location: Frisco, TX on Preston Rd at Stonebrook Pkwy

About NDBT:

We have a great team of friendly, talented, and inspiring people at NDBT. We take pride in offering opportunities for employees to grow and follow their passions, while providing a great work-life balance as well as job stability. Founded in 1961, NDBT has a long-standing reputation in the community and strives to provide excellent customer service to our customers and communities. NDBT leadership and employees foster and contribute to our environment of mutual respect, accountability, creativity, and teamwork; and at all times to act with integrity, dignity, honor, and fairness. If this sounds like something you would like to be a part of – consider applying today. 

North Dallas Bank and Trust is an Equal opportunity employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

A Relationship Banker is responsible for leading and delivering an outstanding experience to customers. This position must acquire, manage and retain meaningful relationships with our customers, using financial knowledge to offer thoughtful solutions to help address financial needs. Relationship Bankers perform related duties as required to achieve Banking Center goals.

Responsibilities

• Primary role to open new accounts, certificates of deposit, taking non-real estate consumer loan applications, and all other ancillary products offered by the Bank; answer customer questions, provide account opening information and ensure proper paperwork is completed and entered on the computer system.
• Develop and maintain close relationships with the customer base of the Banking Center and thorough knowledge of account ownership, active participation in lobby leadership, greeting customers by name, and adherence to customer service standards as outlined by NDBT
• Manage assigned customer portfolio and proactively meet with customers - in person and over the phone - to build lasting relationships, discover financial needs and tailor product and service recommendations. The appointments would primarily be held in the Banking Center.
• Maintain a working knowledge of and utilize a consultative approach with every customer interaction.  
• Deliver customized banking solutions and recommendations based on customer need.  
• Improve digital adoption of customers by setting up self-service options to access their accounts 24 hours a day/7 days a week.  
• Uncover opportunities with customers and partner with Specialists (Wealth, Treasury, Mortgage, and Commercial) to connect customers to experts who can help them with specialized financial needs.  
• Process non-real estate consumer loan applications and close non-real estate loans according to established procedures.  
• Maintain a well-developed working knowledge of the complete line of Bank products and services offered, take responsibility to keep up to date and request assistance for further development needs.  
• Provide a customer experience, as defined by NDBT, that is consistent across all customer touch points with intentional focus on customer satisfaction, loyalty and retention that provides a differentiated experience from other financial institutions in the marketplace.
• Respond to all customer inquiries and service requests, providing prompt and accurate resolution of problems/issues in a timely manner, generally within 24 hours, refer complex issues to the Banking Center Manager.  
• Initiate and maintain customer contact through a variety of methods, including but not limited to, customer interaction on the teller line and account area, phone prospecting, outbound calls to customers, appointments could be conducted inside or outside the bank, and attending community events as needed.  
• Participate in morning huddles, sales meetings and monthly staff meetings.  
• Adhere to policies, procedures, regulatory banking requirements, and state and federal laws.
• Meet or exceed sales and cross sell goals for loans, deposits, and fee income, as set by management.
• Promote and model professional communication and demeanor.  
• Demonstrate strong initiative in role.  

Qualifications

• 40 hours per week - Must be able to work during banking hours, which are 8:00 AM until 5:00 PM Monday through Friday, and some Saturdays from 8:00 AM until 12:00 PM (noon).
• Bachelor’s degree preferred; or two to four years related experience and/or training with two years retail banking sales experience or two years financial services experience; or two years in a relationship sales role; or an equivalent combination of education and experience.
• Demonstrated ability to learn products, services and procedures quickly and accurately.
• Excellent communication skills – in person and over the phone – with proven ability to tailor features and benefits of products/services to customers with differing needs.
• Comfortable educating others on technology.
• Professional, thorough and organized with strong follow-up skills.
• Performs well in a team environment and proactively collaborates with others to serve customers.
• Ability to understand and follow policies, procedures and regulatory requirements.
• Projects a professional image in dress, manor and communication. 

Location: Frisco, TX on Preston Road at Stonebrook Pkwy

About NDBT:

We have a great team of friendly, talented, and inspiring people at NDBT. We take pride in offering opportunities for employees to grow and follow their passions, while providing a great work-life balance as well as job stability. Founded in 1961, NDBT has a long-standing reputation in the community and strives to provide excellent customer service to our customers and communities. NDBT leadership and employees foster and contribute to our environment of mutual respect, accountability, creativity, and teamwork; and at all times to act with integrity, dignity, honor, and fairness. If this sounds like something you would like to be a part of – consider applying today. 

North Dallas Bank and Trust is an Equal opportunity employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

A Commercial Lending Assistant supports the Lenders with their role in developing, originating, servicing and maintaining bank customer relationships. The individual must command a sound understanding of the various policies, procedures and regulations as they relate to various real estate, commercial and consumer loans originated by the Bank. Performs various support duties pertinent to meeting the needs of customers and development of new business.

Responsibilities

• Decision daily NSF and OD activity for accounts assigned to Loan Officer including reviewing items, account activity and contacting the customer when necessary.
• Handle customer service needs for customers assigned to Loan Officer including account transfers, line of credit advances, payments and other account maintenance needs.
• Screen incoming phone calls for the Loan Officer and manage calendar appointment scheduling.
• Organize and maintain customer files for loans in process in an orderly fashion.
• Contact loan customers regarding past due loan payments.
• Review customer files for maturing loans and contact customers in advance of the maturities with requests for updated information required to process.
• Review collateral and credit exceptions on a regular basis and contact the customers and other parties required in order to clear those exceptions in a timely fashion.
• Process loan files to assist with loan underwriting, documentation and closing. Tasks include:
  • Preparing, reviewing and delivering loan disclosures.
  • Reviewing the file for additional information needed and communicating with the customer.
  • Ordering title insurance commitments and obtaining title company fees.
  • Ordering appraisals and appraisal reviews.
  • Ordering and reviewing flood determinations.
  • Coordinating closing times with title companies and loan customers.
  • Preparing customers for loan closing including informing them of cash needed for closing and documentation required such as evidence of hazard insurance.
  • Preparation of loan worksheets for loan approvals.
  • Ordering, reviewing and delivering loan documentation to loan closing including loan documents, closing instructions and closing disclosures.
  • Funding of the loan including distribution of loan proceeds and collection and proper accounting of fees and expenses.
  • Prepare HMDA reporting on requisite loans.
  • Compiling and delivering the loan package to Loan Operations for booking.
• Review and process construction loan advances.
• Remain current on all pertinent consumer lending and other financial institution related laws and regulations.
• Promote Bank products and services.

Qualifications

• Associate’s or Bachelor’s degree in Finance, Accounting, Business Administration, or related field preferred.
• 3+ years of commercial lending or loan assistant experience, with exposure to:
  • Commercial & industrial (C&I) loans
  • Commercial real estate (CRE) lending
  • Consumer and small business lending  
• Minimum of 2 years banking experience a customer facing role.
• Experience supporting multiple loan officers or a lending team
• Familiarity with loan documentation, underwriting packages, and closing coordination
• Strong understanding of:
  • Loan documentation and compliance requirements
  • Credit analysis basics and financial statements  
  • Lending regulations (state, federal, and bank policy)
• Ability to review and interpret loan agreements and financial documents  
• Advanced proficiency in Microsoft Excel, Word, Outlook / Teams
• Knowledge of Contact Management systems, Database software.
• Notary Registration - must be willing to obtain and maintain notary licensing.

Preferred Skills & Attributes

• Exceptional organization and file management
• Ability to manage high-volume pipelines with competing deadlines
• Strong follow-through and task ownership
• Precision in maintaining loan files and documentation
• High level of accuracy in documentation and data entry
• Ability to catch discrepancies in:
  • Financials
  • Loan terms
  • Compliance items
• Strong Communication Skills
• Professional, polished communication
• Ability to explain basic loan processes to clients
• Clear and concise written communication 
• Commitment to relationship banking 
• Ability to build trust with borrowers
• Ability to resolve issues with loan documentation or closing delays
• Comfortable juggling multiple loans at different stages, urgent closing timelines
• Strong sense of confidentiality and professionalism
• Trusted with sensitive financial and customer information  
• Willingness to step in and support team workload as needed
• Anticipates lender needs, proactively prepares loan packages and documents
• Takes ownership of the loan process from application to closing support
• Strong alignment with values: Integrity, Responsiveness, Service

Location: North Dallas on Preston Road at 635/LBJ Frwy

About NDBT:

We have a great team of friendly, talented, and inspiring people at NDBT. We take pride in offering opportunities for employees to grow and follow their passions, while providing a great work-life balance as well as job stability. Founded in 1961, NDBT has a long-standing reputation in the community and strives to provide excellent customer service to our customers and communities. NDBT leadership and employees foster and contribute to our environment of mutual respect, accountability, creativity, and teamwork; and at all times to act with integrity, dignity, honor, and fairness. If this sounds like something you would like to be a part of – consider applying today. 

North Dallas Bank and Trust is an Equal opportunity employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

The Banking Center Manager must be a multi-faceted leader with excellent business acumen to build an efficient sales team that consistently delivers exceptional customer service. Responsible for creating an environment that delivers an exceptional experience for both customers and employees. Responsible for overseeing daily operations, sales metrics, and improving the performance of the banking center. Determine the success of your center by identifying and hiring top talent; developing each member of your team to his/her fullest potential; set a clear direction for the center; create great partnerships within NDBT and the community at large – all while maintaining a focus on our customers.

Responsibilities

• Actively identify, coach, develop, motivate and support employees so that they can provide superior service to every customer.
• Support, develop, and guide a positive environment for employees.
• Directly manage banking center team, including career development, performance management and recognition.
• Champion operational excellence for the center.
• Oversee sales, service, operational controls, financial and compliance standards, and overall performance of the center.
• Manage day-to-day sales efforts in the banking center, including frequent, active coaching sessions with relationship bankers and universal bankers.
• Motivate and encourage employees to meet and exceed monthly sales goals; market bank products and services and ensure employees have appropriate knowledge levels of bank offerings.
• Deliver on sales volumes and revenue targets in center, improving revenue and expenses while growing the banking center.
• Exceed customer expectations and ensure center team delivers outstanding service levels with every customer interaction.
• Lead, develop, and foster a customer focused culture.
• Participate in sales calls with business, wealth, and commercial partners.
• Improve digital adoption of customers by setting up self-service options to access their accounts for access 24 hours a day/7 days a week.
• Set clear objectives for the center and for each employee, and monitor progress and track results.
• Communicate center priorities throughout the day.
• Develop and maintain effective partnerships with other lines of business, such as Human Resources, Treasury, Wealth Management, Lenders, Mortgage, Deposit Operations, Compliance, and banking staff.
• Facilitate morning huddles, sales meetings, and monthly staff meetings.
• Ensure that the center team complies with policies, procedures, regulatory banking requirements, state and federal laws.
• Demonstrate leadership capacity and leadership courage.
• Demonstrate strong initiative in role.
• Lead and model North Dallas Bank & Trust Co. Mission Statement.

Supervisory Responsibilities

• Manages one or two subordinate supervisors who supervise a total of 4-10 employees in the Banking Center.
• Responsible for the overall direction, coordination, and evaluation of these units.
• Interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
• Carries out supervisory responsibilities in accordance with the Bank’s policies and applicable laws.

Qualifications

• Bachelor’s Degree or Associates Degree preferred, plus 5 to 10 years related experience and/or training in banking; at least 3 years of management experience preferred, retail banking environment highly preferred; or an equivalent combination of education and experience.
• Outstanding leadership experience, with a proven, successful record of coaching and mentoring employees to improved results.
• Ability to understand and interpret a P&L.
• Strong probing, analytical, problem-solving and decision-making abilities.
• Demonstrated commitment to operational integrity, policies, procedures, and regulatory banking requirements.
• Knowledge and interest in connecting customers to available products and technology.
• Strong community involvement and/or experience building partnerships with local businesses and organizations.
• Ability to plan and manage staffing to meet changing banking center and customer needs.
• Adaptability, flexibility, and ability to work banking center hours, including weekends and some evenings.
• Bilingual Spanish (preferred).

Preferred Skills & Attributes

• Strong communication skills
• Professional, polished communication
• Commitment to relationship banking 
• Ability to build trust with customers and team members
• Strong problem-solving skills
• Strong sense of confidentiality and professionalism
• Trusted with sensitive financial and customer information  
• Willingness to step in and support team workload as needed
• Strong alignment with values: Integrity, Responsiveness, Service

Location: Addison, TX (on Keller Springs Rd at Tollway)

About NDBT:

We have a great team of friendly, talented, and inspiring people at NDBT. We take pride in offering opportunities for employees to grow and follow their passions, while providing a great work-life balance as well as job stability. Founded in 1961, NDBT has a long-standing reputation in the community and strives to provide excellent customer service to our customers and communities. NDBT leadership and employees foster and contribute to our environment of mutual respect, accountability, creativity, and teamwork; and at all times to act with integrity, dignity, honor, and fairness. If this sounds like something you would like to be a part of – consider applying today. 

North Dallas Bank and Trust is an Equal opportunity employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.